Useful NDIS Phone Numbers & Disability Support Contacts
Finding the right disability, NDIS, advocacy or carer support contact can be confusing. This directory brings together useful national and Victorian phone numbers, websites and support pathways for NDIS participants, families, carers, support coordinators and providers.
Useful NDIS Phone Numbers & Disability Support Contacts
Finding the right disability, NDIS, advocacy or carer support contact can be confusing. This directory brings together useful national and Victorian phone numbers, websites and support pathways for NDIS participants, families, carers, support coordinators and providers.
Emergency and crisis contacts
If someone is in immediate danger, call 000.
For mental health crisis support, family violence support, First Nations crisis support, or urgent health advice, use the contacts below.
Service | Best for | Phone | Website |
Emergency Services | Police, fire or ambulance emergency | 000 | |
Lifeline | 24/7 crisis support | 13 11 14 | |
13YARN | First Nations crisis support | 13 92 76 | 13YARN – Call 13 92 76 | 24 /7 Crisis support for Aboriginal and Torres Strait Islanders |
1800RESPECT | Domestic, family and sexual violence support | 1800 737 732 | |
Healthdirect | 24/7 nurse health advice | 1800 022 222 |
NDIS and government contacts
Service | Best for | Phone | Website |
NDIS Participant Line | General NDIS participant enquiries | 1800 800 110 | |
NDIS Provider Line | NDIS provider enquiries | 1300 311 675 | |
NDIS Quality and Safeguards Commission | Complaints about NDIS providers or safety concerns | 1800 035 544 | |
Administrative Review Tribunal | External review of NDIS decisions | 1800 228 333 | |
Disability Gateway | Disability information, services and advocacy pathways | 1800 643 787 | |
JobAccess | Disability employment and workplace support | 1800 464 800 | Welcome to JobAccess – your guide to disability employment | JobAccess |
Carer Gateway | Support for unpaid carers | 1800 422 737 |
Advocacy and rights contacts
Use these services if you need help understanding your rights, making a complaint, speaking up, preparing for an NDIS review, or finding an independent advocate.
Service | Best for | Phone | Website |
Ask Izzy Disability Advocacy Finder | Finding local disability advocacy services | Online | |
People with Disability Australia | National disability rights and advocacy | 1800 422 015 | |
Inclusion Australia | Intellectual disability advocacy and information | 1300 312 343 | |
Disability Advocacy Victoria | Victorian disability advocacy network | Online | Victorian Disability Advocacy Program (VDAP) – DFFH Service Providers |
Office of the Public Advocate Victoria | Guardianship, rights and decision-making support | 1300 309 337 |
Frankston, Mornington Peninsula and South East Melbourne contacts
These local contacts may be useful for NDIS participants, families and carers in Frankston, Carrum Downs, Seaford, Mornington, Rosebud, Hastings, Dromana and surrounding areas.
Service | Area | Phone | Website |
Brotherhood of St Laurence NDIS LAC Frankston | Frankston and Mornington Peninsula Local Area Coordination | 1300 275 634 | |
Victorian Companion Card | Victoria-wide Companion Card enquiries | 1800 650 611 | |
Victorian Carer Card | Victorian carer discounts and card support | 1800 901 958 | |
NURSE-ON-CALL Victoria | 24/7 Victorian nurse advice | 1300 60 60 24 |
Communication and language support
Service | Best for | Phone |
Translating and Interpreting Service | Interpreter support | 13 14 50 |
National Relay Service Voice Relay | Speech communication support | 1300 555 727 |
National Relay Service TTY | Deaf or hard of hearing users | 133 677 |
National Relay Service SMS Relay | SMS relay support | 0423 677 767 |
Need help navigating NDIS supports?
Bright Journey Care Solutions supports NDIS participants across Frankston, Carrum Downs, Mornington Peninsula, South East Melbourne and surrounding areas.
If you need help understanding support options, community access, SIL, STA, MTA, personal care, daily living support or psychosocial disability supports, contact our team today.