Bright Journey Care Solutions respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, make an enquiry, submit a referral or engage with our services.
Who We Are
Bright Journey Care Solutions provides NDIS and community care supports across Melbourne, South East Melbourne and the Mornington Peninsula.
Website: brightjourneycaresolutions.com.au
Phone: 1300 659 621
Email: [email protected]
Information We May Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Phone number
- Email address
- Preferred contact details
- Information submitted through website enquiry or referral forms
- Information about the type of support or accommodation you are seeking
- NDIS-related information you voluntarily provide
- Information about support needs, preferences or goals
- Information provided by a family member, nominee, Support Coordinator or other authorised representative
- Website usage and technical information such as browser type, device information and IP address
If you become a participant or are referred to Bright Journey Care Solutions, additional information may be required to assess and provide appropriate services.
Sensitive Information
In some circumstances, we may need to collect sensitive information, including information about a person’s disability, health, support needs or NDIS arrangements.
We only collect sensitive information where it is reasonably necessary for our services and where we have the appropriate consent or another lawful basis to do so.
How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Contact prospective participants, families and Support Coordinators
- Process referrals
- Discuss available services, SIL, SDA or other accommodation opportunities
- Assess whether our services may be suitable for a participant
- Coordinate and provide agreed supports
- Communicate with authorised representatives and relevant professionals
- Improve our website and services
- Meet our legal, regulatory and NDIS-related obligations
- Maintain appropriate business and service records
We do not sell personal information.
Website Enquiries and Referral Forms
When you submit an enquiry, referral or contact form through our website, the information you provide is used to respond to your request and, where appropriate, discuss Bright Journey Care Solutions services with you.
Please only provide information that is relevant to your enquiry.
If you are providing personal information about another person, you should have appropriate authority or consent to provide that information.
Facebook, Instagram and Other Online Enquiries
If you submit information through a Bright Journey Care Solutions advertisement, social media platform or online lead form, we may receive the information you choose to provide, such as your name, phone number, email address, preferred location and the type of support or accommodation you are seeking.
We use this information to respond to your enquiry and discuss relevant services or accommodation opportunities.
Information provided through third-party platforms may also be handled in accordance with the privacy policies of those platforms.
Sharing Your Information
We may disclose personal information where reasonably necessary to provide our services or respond to an enquiry.
This may include sharing information with:
- Authorised Bright Journey Care Solutions staff
- A participant’s authorised representative or nominee
- Support Coordinators
- Allied health or healthcare professionals
- Service providers assisting us with business operations or technology
- Government, regulatory or NDIS-related bodies where required or authorised by law
We take reasonable steps to ensure personal information is only shared when appropriate.
We do not disclose participant or enquiry information to unrelated third parties for their own marketing purposes.
Storage and Security
Bright Journey Care Solutions takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in other secure systems used to operate our services.
Access to personal and sensitive information is limited to people who require it for legitimate business, support or compliance purposes.
Cookies and Website Analytics
Our website may use cookies and analytics technologies to understand how visitors use the website and to improve its performance.
These technologies may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser information
- General website traffic information
- How visitors arrived at the website
You can manage or disable cookies through your browser settings, although some website functions may be affected.
Marketing
Where permitted, we may use contact information to communicate with you about relevant Bright Journey Care Solutions services, information or updates.
You can ask us to stop sending marketing communications at any time.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or believe information needs to be corrected.
We may need to verify your identity before providing access to personal information.
Privacy Concerns and Complaints
If you have a question or concern about how Bright Journey Care Solutions has handled your personal information, please contact us.
We will review the matter and respond as appropriate.
Phone: 1300 659 621
Email: [email protected]
Website: brightjourneycaresolutions.com.au
If you are not satisfied with how your privacy concern has been handled, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on this website with the date it was last updated.