Frequently Asked

Questions

Find answers to common questions about our services, accommodation options, referrals and NDIS supports.

If you can't find the information you're looking for, our team is here to help

Frequently Asked

Questions

Find answers to common questions about our services, accommodation options, referrals and NDIS supports.

If you can't find the information you're looking for, our team is here to help

Getting Started

Learn about our services and how to get started.

We provide person-centred NDIS supports, including:

  • Daily Living Support
  • Community Participation
  • Mental Health and Psychosocial Support
  • Respite and Short Term Accommodation (STA)
  • NDIS Nursing Care
  • High Intensity Support
  • Accommodation options including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA) and Medium Term Accommodation (MTA)

Every support is tailored to the participant’s goals, needs and NDIS plan.

Most of our supports are funded through the NDIS. If you don’t have an NDIS plan yet, or you’re unsure what your plan covers, contact our team. We can talk through your situation and point you in the right direction. [If you offer privately funded support, add: “We can also discuss privately funded options.”]

We support participants across Frankston, Carrum Downs, Seaford, Cranbourne, the Mornington Peninsula and South East Melbourne. We also have accommodation options in selected other Melbourne locations. If you’re unsure whether we cover your area, give us a call on 1300 659 621.

NDIS Questions

Information about NDIS plans, funding and referrals.

Yes. We can explain how your funding categories relate to the supports you need and help you work out which of our services fit your plan. For plan reviews or funding changes, we work alongside your Support Coordinator, Local Area Coordinator or plan manager.

Yes. As a registered NDIS provider, we can support participants whose plans are Plan Managed, Self Managed or Agency (NDIA) Managed.

Absolutely. We welcome referrals from:

  • Support Coordinators and Specialist Support Coordinators
  • Recovery Coaches
  • Allied health professionals
  • Hospital discharge teams
  • Families and participants themselves

You can use our online referral form or call our team directly.

Accommodation

Questions about SIL, SDA, MTA and housing options.

Yes, we currently have SIL and SDA vacancies, including a SIL home in the Sandhurst Estate near Frankston. Availability changes regularly, so view our current vacancies or contact our team for the latest options. Every placement depends on the participant’s needs, funding and housemate compatibility.

Yes. Participants, families, nominees and Support Coordinators are welcome to arrange a private inspection. Let us know beforehand about any mobility, communication or sensory needs so we can make the visit comfortable. For residents’ privacy, we share exact addresses once an inspection is confirmed.

We offer:

  • Supported Independent Living (SIL): support with daily living in a shared home
  • Specialist Disability Accommodation (SDA): homes designed for people with extreme functional impairment or very high support needs
  • Medium Term Accommodation (MTA): while you wait for a long-term home
  • Short Term Accommodation (STA) and respite

We also help with hospital-to-home transitions.

Support Services

Find out more about our supports and how we can help you.

Yes, that’s at the heart of what we do. We take the time to understand your goals, routines, communication preferences and support needs. Then we build a support plan around you, and you stay in control of the choices that affect your life.

Yes. We provide recovery-focused NDIS psychosocial disability support. That includes help with daily routines, building confidence, attending appointments, social connection and working towards your goals. Our approach is trauma-informed and centred on your choices.

Yes. We can support you to:

  • attend social activities, events, sport or hobbies
  • visit friends and family
  • use public transport
  • volunteer or access education and employment-related activities

Where appropriate, we also help you build the skills and confidence to do more independently.

Referrals

How to make a referral and what to expect

Complete our online referral form, call us on 1300 659 621, or email our team. Participants, families, carers, Support Coordinators and health professionals can all make a referral. Please make sure you have the participant’s consent before referring.

We aim to respond to all referrals within [1 business day]. For urgent referrals, such as a hospital discharge or a housing breakdown, please call us directly on 1300 659 621.

Helpful information includes:

  • the participant’s name and contact details
  • your details as the referrer
  • the supports required
  • how the NDIS plan is managed
  • a brief reason for the referral
  • confirmation of the participant’s consent

If you have them, a copy of the NDIS plan, relevant reports, Behaviour Support Plans or risk information helps us respond faster. Don’t worry if you don’t have everything; we can gather the rest together.

Still have questions?

We're here to help.

Get in touch with our friendly team today.

1300 659 621

[email protected]